About Kind Candor & The Culture Multiplier: How Radical Honesty Builds Teams That Last
In this talk, Chadwick Taylor, CEO of Service Center Pro, unpacks how “kind candor”—the art of telling hard truths with clarity and compassion—transforms company culture, accelerates growth, and builds teams that thrive under pressure. Drawing from his journey scaling SCP from a basement startup to a top 1% performer in the answering service industry, Chadwick shares candid stories of the awkward conversations, accountability pitfalls, and mindset shifts that shaped their success. You’ll learn practical ways to foster radical honesty on your own team, so you can drive loyalty, elevate customer experiences, and build a business that truly lasts. Expect real talk, real laughs, and takeaways you can apply Monday morning.
About Chadwick Taylor
Chadwick Taylor is the founder and CEO of Service Center Pro, a premium virtual receptionist and business services company specializing in the trades — HVAC, plumbing, electrical, and beyond. With a 20-year track record building customer-focused operations, Chadwick is known for blending old-school work ethic with innovative, tech-driven systems that simplify life for small business owners. From its humble beginnings in the basement of a borrowed office to serving multi-location franchises nationwide, Service Center Pro has grown under Chadwick’s leadership into a top 1% performer in the answering service industry, boasting a 99.9% answer rate, an average speed of answer under 6 seconds, and a reputation for treating clients' customers as if they were their own. Chadwick builds businesses on relentless personal growth, accountability, and “kind candor” — telling the truth with compassion. For him, culture always comes before convenience, because the right team converts the right customers into loyal fans and creates an environment that drives meaningful, lasting growth.
A passionate advocate for helping others “live their why so they can love their life… one call at a time,” Chadwick speaks candidly about navigating the highs and lows of building a business while raising a family, mentoring employees, and rolling up his sleeves to tackle the same day-to-day challenges his clients face. Outside of business, you’ll find him at the piano composing by ear, out hunting or camping, or spending quality time with his wife Michela and their three kids — including a newborn on the way this fall. Whether he’s sharing strategic insights on scaling service businesses, building cultures that truly stick, or lessons learned from trying to balance it all, Chadwick brings a unique blend of grit, humor, and vision that resonates with entrepreneurs at every stage.
